State Farm® Insurance Agent Shirley Licia Saul
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cheryl Furr
October 8, 2026
5
out of
5
rating by Cheryl Furr
"Eloy Velazquez is my agent and primary contact at this insurance agency. Eloy is responsive, respectful, and well spoken. Eloy's professionalism was very apparent from our first conversation to the one I had an hour ago with him. I have carried home insurance on the same property for 23 years but never have known a single real person from whomever was insuring me. But because of Eloy's character I do know who my agent is, I know who to call for help. Eloy Velazquez was recommended by a dear friend, and now, dear friends, I am recommending my agent to you."
Yamila Santana
October 6, 2026
5
out of
5
rating by Yamila Santana
"Lymari was extremely helpful. She helped me throughout the whole process from sending the original documents to providing me feedback and finally letting me know when a check was in the mail! Thank you for all of your help."
We responded:
"Thank you so much for taking the time to share your experience! We’re so happy to hear that Lymari was able to guide you through the entire process and keep you informed every step of the way. Providing that kind of attentive and dependable service is very important to us. We truly appreciate your trust in our office and are always here whenever you need us!"
Valeria C
October 5, 2026
5
out of
5
rating by Valeria C
"Excelente servicio de Kirenia, me ayudó con mi póliza de seguro de carro, todo salió súper bien y el proceso fue súper rápido!!"
We responded:
"Valeria, thank you so much for your wonderful review! We’re so happy to hear that Kirenia was able to make the process of getting your auto insurance quick, easy, and stress-free. Providing excellent service and making sure our customers have a smooth experience is always our goal. We truly appreciate you trusting our State Farm agency with your insurance needs and look forward to being here for you whenever you need us!"
Rocky Singh
October 2, 2026
5
out of
5
rating by Rocky Singh
"I have State Farm auto insurance and they always help me on time ."
We responded:
"Thank you so much for your kind review! We’re happy to hear that you’ve had a great experience with our office and that our team is always there when you need us. We truly appreciate you trusting us with your auto insurance and look forward to continuing to take great care of you!"
ML
October 1, 2026
5
out of
5
rating by ML
"I’ve been working with Diana for many years, and the service has always been incredible. Switching my auto and home policies felt seamless.
Diana took the time to review my exact coverage needs, pointed out gaps we didn't know we had, and still lowered my overall premium.
She answers all of my questions. Diana is highly responsive and professional."
We responded:
"Thank you so much for taking the time to share this wonderful review! We truly appreciate your loyalty and the trust you’ve placed in our agency over the years. Diana takes great pride in making sure our customers understand their coverage and feel confident that their insurance fits their needs. It’s wonderful to hear that she was able to identify opportunities to strengthen your coverage while also helping you save. We’re very fortunate to have her on our team, and even more fortunate to have customers like you. Thank you for continuing to choose our State Farm agency for your auto and home insurance needs!"
Danny Santiago
October 1, 2026
5
out of
5
rating by Danny Santiago
"Dianna from State Farm was amazing. She was patient, thorough, and made my experience ten times easier. Very happy with my selection!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that Dianna made your experience easy and took the time to make sure you felt comfortable and well taken care of. We’ll be sure to share your kind words with her! We truly appreciate you choosing our State Farm agency for your auto insurance and are so happy to welcome you to our agency family. We look forward to being here for you for many years to come!"
Mark Martinez
September 24, 2026
5
out of
5
rating by Mark Martinez
"Eloy Elias Velazquez assisted me with property insurance. He was very thorough and responsive. You couldn’t ask for better service than what he provided."
We responded:
"Thank you so much for taking the time to share your experience! I’m so happy to hear that Eloy provided you with the thorough, responsive service we strive to give every customer. He truly cares about making sure our customers feel informed and well taken care of, and I know he’ll appreciate your kind words. Thank you for trusting our office with your property insurance needs—we truly appreciate you!"
Kierra Jackson
September 21, 2026
5
out of
5
rating by Kierra Jackson
"She's Very Proffesional!"
We responded:
"Thank you so much for the 5-star review and your kind words! We truly appreciate your support and are so glad you had a positive experience with us. It’s always a pleasure to be here when you need us!"
Monica Zabala
September 18, 2026
5
out of
5
rating by Monica Zabala
"Shirley and her staff are like family. They make sure all your insurance needs are met and they do it with kindness and a smile. I love them all."
We responded:
"Your words truly touched my heart. One of the greatest blessings of what I do is building relationships with wonderful people who, over the years, truly become like family. Knowing that you feel that same connection with me and my team means more than I can say. Thank you for trusting us with your insurance needs and for allowing us to be a part of your life. We love and appreciate you, and we are so grateful to have you as part of our StateFarm family!
— Shirley"
Abiezer Fraga
September 18, 2026
5
out of
5
rating by Abiezer Fraga
"Kirenia is honestly the best thing since sliced bread. I had a complete mess involving my condo insurance, the association, and my lender repeatedly asking for documents they had already received. Kirenia took over and handled everything.
She submitted all the policies, followed up repeatedly, made three separate calls, and spent more than an hour on the last one going through everything until they finally marked me compliant. She also made sure the unnecessary insurance charge would be refunded and proactively updated the October renewal so they wouldn’t bother me with this again.
Most people would have sent me a phone number and told me to call. Kirenia stayed on top of it, kept me informed, and fought through the bureaucracy until it was actually resolved. That level of service is extremely rare.
Shirley, Kirenia deserves a raise, a promotion, or preferably both. She is the reason people stay loyal to an insurance agency. I cannot recommend Kirenia and the Shirley Licia Saul State Farm team enough."
We responded:
"Wow — what an incredibly thoughtful review! Thank you so much for taking the time to share your experience and, especially, for recognizing Kirenia and the care she put into making sure everything was completely resolved for you.
As an agency owner, there is nothing that makes me prouder than hearing that a member of my team went above and beyond for one of our customers. Kirenia truly cares about the people she helps, and her determination to see something through until it is actually resolved is exactly the kind of service we strive to provide every day.
Thank you for trusting our office and for allowing us to be there for you when things became complicated. Your loyalty and confidence in Kirenia and our entire team mean more to me than you know. We are incredibly grateful to have you as part of our State Farm family!
— Shirley"
David Schindler
September 16, 2026
5
out of
5
rating by David Schindler
"I called Tuesday afternoon to file a claim on my explorer and this morning Wednesday when I went to the dealership, they were expecting me. State Farm already called gave them all the information. My rental car was ready. All the information was available and it was a very seamless smooth transaction. Very pleased with my State Farm agents"
We responded:
"Thank you so much David for taking the time to share your experience! We’re thrilled to hear that everything went smoothly and that we were able to help make the claims process as seamless and stress-free as possible. When the unexpected happens, our goal is to make sure our customers feel supported every step of the way. We truly appreciate your trust in our agency and are always happy to be here when you need us!"
Mayelin Valle
July 31, 2026
5
out of
5
rating by Mayelin Valle
"The staff in this office is absolutely wonderful to work with. Annette has helped me so many times and I am so grateful to her! Kirenia is amazing! Eloy and Diana are wonderful! My dad and my kids also have policies here. It’s always a pleasure to speak with anyone from this team. Incredible group!! I highly recommend!!"
We responded:
"Hi Mayelin,
Thank you so much for your incredibly kind words and for taking the time to recognize our team! Annette, Kirenia, Eloy, and Diana truly appreciate your thoughtful comments. It means so much to us to know that you and your family continue to trust our agency with your insurance needs. We are grateful to have you as part of our StateFarm family and look forward to being here for you and your loved ones for many years to come. Thank you again for your trust, loyalty, and wonderful recommendation!"
Gudelia Capote
July 28, 2026
5
out of
5
rating by Gudelia Capote
"I been a member of Statefarm, Shirley Licia Saul office for over 24 years. There has never been a time that I have called there office to asked a question or just to see if they can do anything better for me. That I haven’t been treated with the most respect. This office and all of their staff are amazing. I wish that all the companies have employees like State Farm does.
Thank you so much for all the years of working with me and my families. You guys are amazing 👏👏👏👏👏👏👏👏👏👏👏👏"
We responded:
"Gudelia, your words truly touched our hearts. Thank you for trusting us with your insurance needs for over 24 years. It has been an absolute privilege to be there for you and your family through all of life's changes. Customers like you are the reason we love what we do every day. Thank you for your loyalty, your kindness, and for taking the time to share your experience. We look forward to serving you and your family for many more years!"
Raul Jorge Charpentier
July 23, 2026
5
out of
5
rating by Raul Jorge Charpentier
"La oficina es muy recomendable por su calidad de atención.
Fui atendido por Diana quien fue cordial y profesional."
We responded:
"Thank you, Raul! It was a pleasure helping you with your auto insurance. We truly appreciate your kind words and are so happy to hear that Diana provided the friendly and professional service you deserve. Thank you for trusting our office with your insurance. We're always here whenever you need us!"
Bellamia
July 22, 2026
5
out of
5
rating by Bellamia
"We called the insurance office from the dealership and Diana was fast, efficient and very helpful. She got our new car insurance set up quickly, allowing us to leave the dealership with everything taken care of. Excellent service!!!"
We responded:
"Thank you for your kind words and for choosing our office! We're so happy that Diana was able to provide fast, efficient service and make your car insurance process smooth and easy. We truly appreciate your business and look forward to serving you for many more years to come. Safe travels and enjoy your new car! "
Juan Garcia
July 7, 2026
5
out of
5
rating by Juan Garcia
"We all know that we have insurance in the event something happens. Truthfully, I don't think anyone really likes dealing with insurance companies or their agents. It’s like going to the dentist. That said, I have a different option when it comes to working with Shirley and her staff. They never disappoint. I have had the pleasure of interacting with almost every staff member and they are exceptional. Today I needed assistance with a new vehicle policy. I called and spoke to Diana Amaris-Fernandez. I explained the situation and she quickly responded, “not a problem, I will take care of it”. In a matter of what seemed like only seconds, she had the information ready and sent to me via email. This is the way it should be elsewhere but it is not. I am fortunate or better yet, blessed to be able to have folks like this for my insurance needs. Awesome, awesome, awesome!!!"
We responded:
"Hi Juan,
You've been with us for 35 years and hearing your kind words is incredibly rewarding. We're thrilled to hear that you've always felt well taken care of in our office. We are so grateful for your ongoing support and for taking time out of your busy day to leave to let everyone know your experience with our office.
Eternally greatefuly,
Shirley Licia Saul"
Torina Morrison
June 30, 2026
5
out of
5
rating by Torina Morrison
"Great"
We responded:
"Hi Torina,
I am so glad that we were able to help you find affordable insurance for you and your family. I look forward to having you as part of the Shirley Licia Saul team for many years to come. Welcome to our office!
Shirley L. Saul "
Delvis Fernandez
May 30, 2026
5
out of
5
rating by Delvis Fernandez
"Impeccable service! I needed information on a new vehicle I was purchasing and both Mrs. Navarro and Ms. de Armas were on it. Thorough and efficient, no wonder this State Farm Agency has been a success story for years.. Thank You!"
We responded:
"Thank you, Delvis, for your thoughtful review! We are thrilled to hear you had such a great experience. Diana and Lymari will be so happy to hear your kind words. We truly appreciate your trust and support! "
Niolis Moreno
May 15, 2026
5
out of
5
rating by Niolis Moreno
"I have been with Shirley's office for the last 20 years, and the client service continues to be excellent. Great Staff!"
We responded:
"Thank you, Niolis! We truly appreciate your trust and loyalty over the past 20 years. It means so much to hear your kind words about our team and service. We're grateful to have you as part of our State Farm family and look forward to many more years of serving you!"
Maria Macias
April 8, 2026
5
out of
5
rating by Maria Macias
"Shirley Saul's State Farm office has helped us with our insurance needs for over 20 years!! They are professional and courteous. We would definitely recommend them!"
We responded:
"Thank you so much, Maria, for your kind words and for trusting us with your insurance needs for over 20 years! We truly appreciate your continued support and are glad to hear that our team has been able to provide you with professional and courteous service. Your recommendation means a lot to us. We look forward to serving you and your family for many more years to come!"
Leady Luna
March 12, 2026
5
out of
5
rating by Leady Luna
"Eloly is an outstanding insurance agent. His professionalism and quick response to all my insurance needs truly make him stand out from the rest. He is knowledgeable, reliable, and always willing to help find the best solutions. I highly recommend him to anyone looking for great service and peace of mind with their insurance."
We responded:
"Hi Leady,
Thank you so much for your kind review! We're glad Eloy could help you find the right coverage. At Shirley Licia Saul State Farm office, we work hard to provide reliable service and make insurance simple for our clients. We truly appreciate your recommendation!"
EsChave
March 6, 2026
5
out of
5
rating by EsChave
"I had a really great experience setting up my insurance policy. Kirenia, the agent I worked with, was amazing, super helpful, patient, and genuinely cared about making sure I understood everything.
They explained my options clearly and made the whole process feel easy and comfortable. Definitely one of the best customer service experiences I’ve had in a while. Very thankful for the help!"
We responded:
"Thank you so much for your kind review! We're thrilled to hear you had such a great experience setting up your insurance policy. Kirenia is a valued member of our team, and I'm so glad she was able to provide the helpful and patient service we strive to give every client. We truly appreciate your trust in our office and look forward to being here for you whenever you need us.
Welcome to our neighborhood Esme!"
Myra Rubio
March 5, 2026
5
out of
5
rating by Myra Rubio
"I’ve been a client of Shirley’s office for more than 20 yrs. Great professionals, great service over the years, the staff is knowledgeable, kind and friendly. They all get 5 stars from me, Annette was my closest contact and life saver, I’ve recently been in contact with Kirenia and she’s a gem….Highly recommend this Agency professional and trustworthy….like a good neighbor State Farm is there a true statement."
We responded:
"Hi Myra,
We're so grateful for the opportunity to be your State Farm Agency of choice, and we're glad to hear that our team has made such a positive impact over the years. Both you and Milton have been wonderful to work with and truly appreciate your continued trust in our office. We look forward to serving you for many years to come!"
M E
January 27, 2026
5
out of
5
rating by M E
"I have been with Shirley Saul’s Office since the 90s. This office and all the employees always give excellent service. They care about the customer, they do everything they can to give you the best price, and most importantly they always respond to your calls in the good times and the bad. My mom is with a State Farm company in another city they never answer her nor help her. I would more than recommend this agent and her office they are very knowledgeable, kind (which rare these days), responsive and the pinnacle of insurance agents. If you want the best this is where you come and I tell you with decades of experience with them."
We responded:
"Thank you so much Michelle for your kind words and for trusting our office for so many years. Your loyalty truly means the world to us. Knowing that our responsiveness, care, and dedication have made a difference for you is the greatest compliment we could receive. Thank you for being part of the Shirley Licia Saul's Office family-we're always here for you. "
LeJeune Strasser
January 24, 2026
5
out of
5
rating by LeJeune Strasser
"Annette was very pleasant on the phone when I called in. I had asked for a copy of my policy and after we finished it was already sitting in my email. I appreciate the efficiency."
We responded:
"LeJeune,
We are so glad Annette was able to assist you quickly and efficiently. Providing prompt, pleasant service is always our goal, and we truly appreciate you taking the time to share your experience with others.
"